Frenora thanks you for selecting the Frenora services offered by https://frenora.com/ or one of its Affiliates (referred as “Frenora,” “we,” “our,” or “us”) on this site / App. Please review these terms and conditions of service (“Agreement”) thoroughly. By clicking “I AGREE,” or any such mode indicating acceptance electronically, accessing or using the Services, you (defined infra) agree to these terms. If you do not agree to this Agreement, then do not indicate acceptance of the Agreement, and do not use the Services. This platform i.e. Site (defined infra) offers for sale various products including food products (the “Products”) that forms part of the Services offered by Frenora. By placing an order for Products through this Site, you agree to the terms set forth in this Agreement. This Agreement is a legally binding transaction between you and Frenora.

  1. AGREEMENT
    1. This Agreement describes the terms and conditions governing your use of the Frenora services provided to you on and through this site, including content, updates and new releases, (collectively, the “Services”). It includes by reference:
      • Frenora’s Comprehensive Privacy policy and Cookie policy available on this site or provided to you in writing for the Services you selected.
      • Additional Terms and Conditions for the Services that you have selected, including from third parties.
      • Any terms provided separately to you for the Services, including for example, or email product or program terms, ordering, activation, pricing and payment terms, if applicable, for the Services.
    2. An “Affiliate” means all Frenora business entities and subsidiaries that directly or indirectly, control or are controlled by SmerchSavour Private Limited, or are under the common control with the aforesaid company. As used in this Agreement, control means equity ownership of fifty one percent (51%) or greater interest in the voting shares held by an entity.

      “Frenora” refers to SmerchSavour Private Limited, a private company incorporated under the Companies Act, 2013, India (website: https://frenora.com/ ) and any such subsidiary that is required to be formed to conduct business in the respective jurisdiction by Frenora where the Services (defined infra) are provided.

      “App.” or “Application Software” or “App. Software” or “portal” or “website” means software applications provided to the Customer i.e. you, related to the Services availed online by Frenora. This includes downloading, installation and/or usage of the software application provided to you by the device operating system, which could entail devices such as mobile, a tablet, a convertible, desktop etc. The software Applications here comprises of the following components entailing usage of the application viz. ______________. WebAdmin, a web-interface that may be used as required.

      “Committed Offering” means the offer for Online Services as described below in Clause 2

      “Customer” means You, the entity or user referred herein who has entered into this Agreement and/or for availing / accessing the Services here (defined infra) irrespective of the category / status that a user / Customer had subscribed to. You by default refers to the user of the Services herein and for the sake of avoidance of doubt this includes every living person entitled to contract as per law using the Software (viz. the Frenora customer) using the App. The term customer shall stand extended to the respective legal representatives, heirs, successors and assigns of the customer therein as regards the duties, responsibilities and liabilities hereto. Any person can sign up for services provided he or she is competent to enter into a contract.

      “License” means the rights granted by Frenora to Customer to copy, install, use, access, display, run and/or otherwise interact with the Online Service and / or Application Software, as applicable.

      “Privacy policy” means the policy of the Frenora in dealing with information that we collect from you, and is as explained at the foot of these terms and conditions.

      “Service/s” means the services that you either as a customer, or as a person interested in availing the services of Frenora vide the website.

      “Site” means the software application i.e. the App., website, portal, app. Server, the portal, the website to which you would have access to as in the business model of software / app. as a service (SAAS) that may be accessed with appropriate authorisation, on payment to Frenora.

      “SLAs” means service level agreements representing commitments if any Frenora makes with regard to Services / online Services by means of the App.

      “Subscription” means the part of the order identifying the specific online Service being ordered and may include the quantity, type, ship-to address of any specific material or merchandise, or other information and availed through the SLA accepted by the Customer.

      “You” or “Your” means the person described above as a Customer or any other legal entity or person who is contractually obliged to Frenora by this agreement.

  2. YOUR RIGHT TO USE THE APP., SERVICES AND RESTRICTIONS
    1. The Services are protected by copyright, trade secret, and other intellectual property laws. Frenora reserves all rights of ownership and is the absolute owner in the App. Software, the Services unless the same is granted to you by sale or other consideration expressly. As long as you meet any applicable payment obligations and comply with this Agreement, Frenora in its discretion grants you a specific, personal, limited, non-exclusive, non-transferable License (except as expressly stated herein) to use the App. and/or the Services only for the purposes described by Frenora on the Site.
    2. Access to the Services.
      1. We grant you limited access for personal use of this site and not to download (other than page caching) or edit any portion of it. By proceeding to avail the Services provided, You agree not to use the Services or content on this site in a manner that violates any applicable law, regulation or this Agreement. For example, unless authorized by Frenora in writing, you agree not to:
        • Provide access to or give any part of the Services to any third party save those who work for you or are associated with you on a need to know basis.
        • Modify, disrupt or interfere with the Services, supporting servers, or networks either manually or through the use of scripts, viruses, or worms etc.
        • Reproduce, duplicate, copy, deconstruct, sell, trade or resell the Services in any manner.
        • Attempt to access any other Frenora systems that are not part of these Services.
        • Excessively overload the Frenora systems used to provide the Services.
        • not to undertake any commercial use or access contents, collect and use of product listings, descriptions, or prices, or any derivative use of this site or any use of data mining, robots, or similar data gathering and extraction tools.
        • frame or utilize framing techniques to enclose any trademark (including service mark), logo, or other proprietary information (including images, text, page layout, or form) on the Site without express written consent.
      2. A violation by you of any terms of this Agreement could entail your right to use the Services being terminated by Frenora in its sole discretion. Any unauthorized use would be a material breach of the Agreement herein that could automatically terminate the permission/s granted including this Agreement at the discretion of Frenora.
      3. Frenora reserves the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders pla ced by or under the same Customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/ phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at the Site in the Services availed.
      4. PHONE SETTINGS AND UNINSTALL PROCEDURES
        As part of the installation process of the App., you may be changing your mobile device settings. By installing the App, you agree you have approved such changes. Such changes may include, without limitation, the following:
        (i) Allowing software updates of the App. once a new version is released and show notifications from the App.
        (ii) Allowing Frenora access to location-based information.
        (iii) Uninstall the App, using the standard uninstall procedures offered by your device’s operating system.
      5. You acknowledge and agree that portions of the App, including, without limitation, the source code and the specific design and structure of individual modules or programs, constitute or contain trade secrets of Frenora and its licensors. Accordingly, you agree not to disassemble, decompile or otherwise reverse engineer any components of the App provided in object code or any other Frenora products or services, in whole or in part, or permit or authorize a third party to do so, except to the extent such activities are expressly permitted by law notwithstanding this prohibition.
      6. Any Open Source Software that may be accompanying the App is provided to you under the terms of the open source license agreement or copyright notice accompanying such Open Source Software or in the open source licenses file accompanying the Software. As used herein “Open Source Software” mean open source software components provided with the App that are licensed to you under the terms of the applicable license agreements included with such open source software components or other materials for the App. The terms of Service here does not apply to any Open Source Software accompanying the App and Frenora hereby disclaims any and all liability to you or any third party related thereto. However where Frenora uses third party software you agree to be bound by such Terms (T’s) and Conditions (C’s) put forth by the proprietor of such software, which will be intimated to you and by continuing to avail the Services herein it is implied that you have agreed to the same.
      7. The software, content, visual interfaces, interactive features, information, graphics, design, compilation, computer code and all other elements of the App (the “Frenora Materials”), are protected by copyright, trade-dress (get up), patent, and trademark laws of India and the respective other jurisdictions, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. All Frenora Materials, including intellectual property therein are the property of Frenora or its subsidiaries or affiliated companies and/or third-party licensors. We reserve all rights not expressly granted herein. You shall not acquire any right, title or interest to the Frenora Materials, whether by implication, estoppel, or otherwise, except for the limited rights set forth herein.
      8. Integration of offerings: Depending on the Services availed you can upload content with the hosted application herein with specific applications as detailed in the Site. Where you as a customer are entitled to upload information on the server, in such process of integration we allow you only to upload content on the specified server. In no event shall we be held liable or responsible for any issues relating to the content including any data loss, security or distortion to the contents so uploaded. Further you agree that the content so uploaded shall not violate any third party Intellectual Property or confidential or proprietary information including those of Frenora. It is further agreed by you that Frenora is fully licensed to use any of the uploaded content at its discretion
      9. Expansion of Services: You agree that Frenora has the right to inform you, promote, market such products/ services in its discretion to you. You also agree that the expansion of the Services could include live video feeds being cast across networks so as to track movement and happenings
    3. SERVICE AVAILED
      All the services availed through this Site (subject to clauses 7, 8 and 9 infra) is at a consideration as long as you are a Customer seeking to avail the Services herein or you i.e. a Frenora Customer. However in the event of you deciding to advertise or provide promotional products/ services through the Services or on the Site then the same shall be for a mutually negotiated fee as will be intimated to you based on the choice of service. Frenora will not be responsible for any liability arising out of the usage of Services of the Site.
    4. PAYMENT
      1. Fees, tax and Service Charges. You shall pay all fees and taxes and levies in accordance with the pricing set forth for the Services. You shall make payments to Frenora in accordance with such Product prices within the window period offered upon receipt of an accurate invoice from Frenora showing the value of the Services. The terms of payment are as detailed in the transaction through the online payment option provided. You understand that payment may be made either to Frenora directly via a third party service provider in terms of the payment invoice issued to You. You agree to and shall also pay any sales, use, value-added, or other tax or charge imposed by any governmental entity upon the sale, use or receipt of the Services.
      2. Where you decide to avail the services of the Site towards promotion of your goods/ services or towards advertising/ marketing of your products or that of such others then the same will be for a mutually negotiated payment for the Subscription services offered on such manner agreed upon and if required detailed in the Additional Terms of Service infra. The following terms apply, unless Frenora notifies you otherwise in writing. This Agreement also incorporates by reference and includes program ordering and payment terms provided to you on the site for the Services such that:
        • Payments will be billed to you in the chosen currency options that are legally applicable and available on the site. Your account will be accordingly debited when you subscribe and provide your payment information, unless stated otherwise in the program ordering or payment terms on the site for the related services.
        • You must pay with one of the following: (1) A valid credit/ debit card acceptable to Frenora; (2) Sufficient funds in a checking or savings account to cover an electronic debit of the payment due; or (3) By any other payment option Frenora provides to you in writing.
        • If your payment and registration information is not accurate, current, and complete and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse any use of the related services.
        • Additional cancellation or renewal terms may be provided to you on the site for the related services.
    5. YOUR PRIVACY AND PERSONAL INFORMATION
      You can view Frenora’s Privacy Policy Statement on the Site (also detailed infra), or via a link on the site for the Services you have selected. Frenora agrees to maintan in confidence all proprietary information registered with them on the Site. You agree to be bound by the applicable Frenora Privacy Statement, subject to change in accordance with its terms. Most importantly, you agree:

      • To Frenora maintaining your data according to the Frenora Privacy Statement, as part of the Services.
      • To give Frenora permission to aggregate your uploaded, non-personally identifiable account data with that of other users of the Service. By way of example, this means that Frenora may use that aggregated data to improve services, design promotions, or provide ways for you to compare business practices with other users.
      • Frenora may access or store personal information in multiple countries, that may be deemed to have inadequate protections. When you agree to these Terms of Service, you agree to this practice
    6. CONTENT
      1. You are responsible for your content. You are legally responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Content”) uploaded, posted or stored through your use of the Services. You grant Frenora a worldwide, royalty-free, non-exclusive license to host and use the Content in order to provide you with the Services. You agree not use the Services for any illegal, unethical purposes or in violation of any applicable local, state, federal or international law. You are encouraged to archive your Content regularly and frequently. You are responsible for any Content that may be lost or unrecoverable through your use of the Services. You must provide all required and appropriate warnings, information and disclosure. You agree that you will not use the Services to share, store, or in any way distribute financial data that is not in accordance with the law. Any users suspected of having information which involves fraud, embezzlement, money laundering, insider trading, support for terrorism, or any other activity proscribed by law may have their accounts frozen or terminated, their financial data erased, and they also may be reported to law enforcement officials in the appropriate jurisdictions. Frenora is not responsible for the Content or data you put, upload or submit on the site. You further agree not to use the Services to upload, post, distribute, link to, publish, reproduce, engage in or transmit any of the following, including but not limited to:
        • Illegal, unethical, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage or constitute an attack or “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;
        • Content or data or comment or review that would impersonate someone else or falsely represent your identity or qualifications, or that constitutes a breach of any individual’s privacy, including posting images about children or any third party without their consent (or a parent’s / guardians consent in the case of a minor);
        • Except as otherwise permitted by Frenora in writing, advertisements, solicitations, investment opportunities, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding;
        • Virus, trojan horse, worm or other disruptive or harmful software or data etc.;
        • Any information, software or Content which is not legally yours and may be protected by copyright or other proprietary right, or derivative works, without permission from the copyright owner or intellectual property owner;
        • Posting customer review feedback in violation of our privacy policy as agreed by you or right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and cause injury to any person or entity; and
        • Using false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on the Site.
      2. Community forums: The Services may include a community forum to exchange information with other users of the Services and the public. Please use respect when you interact with other users. Frenora does not support and is not responsible for the accuracy of others’ content in these community forums. Do not reveal information in the community forum that you do not want to make public. Users may post hypertext links to content hosted and maintained by third parties for which Frenora is not responsible.
      3. Frenora may freely use feedback you provide. You agree that Frenora may use your feedback, suggestions, reviews or ideas in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant Frenora a perpetual, worldwide, fully transferable, sub-licensable, non-revocable, fully paid-up, royalty free license to use the feedback, suggestions etc. you provide to Frenora in any manner.
      4. Frenora may monitor your content from time to time. Frenora may, but has no obligation to, monitor content on the Services. We may disclose any information necessary or appropriate to satisfy our legal obligations, protect Frenora or its customers, or operate the Services properly. Frenora, in its sole discretion, may refuse to post, remove, or refuse to remove, any Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.
      5. You shall satisfy all of Your obligations, if any, set forth herein. Except as otherwise provided in this Agreement, You shall be responsible for: a. providing the hardware, software and materials and for providing Frenora with the information and access to Your facility as are necessary for Frenora to render the Service; b. the application, operation, maintenance and support of its systems, hardware and software and all components thereof including, but not limited to, the implementation of appropriate procedures, training and safeguards and routine backups c. the extent that Frenora or any third party manufacturer specifies any preventative maintenance with respect to the Services, where You shall be responsible for such maintenance.
      6. Customer Reviews & Feedback: In addition to that mentioned in sub-clause 6.2 supra any Customer reviews, comments, feedback, postcards, suggestions, ideas, and other submissions submitted or offered on the Site in connection with the Services (collectively, the “Feedback”) shall be and remain the property of Frenora. The Customer review and feedback made on the Site shall constitute an assignment that is on par with a Work for Hire in a copyright to Frenora, of all worldwide rights, titles and interests in all copyright or other intellectual property, whereby Frenora shall have exclusive right, title and interest therein without being limited in any way for its use, commercial or otherwise, of the Feedback. You further agree that Frenora will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Feedback submitted for any purpose whatsoever, without restriction and without compensating/ consideration to the Customer in any manner. Frenora is under no obligation to: (i) to maintain any comments in confidence; (ii pay you any compensation/ consideration for any Feedback; or (iii) to respond to any Feedback. Frenora reserves the right (but not the obligation) to monitor and edit or remove any Feedback posted on the Site. As mentioned supra Frenora does not take any responsibility or assume liability for any Feedback submitted by Customers or any third party.
    7. ADDITIONAL TERMS YOU AGREE TO:
      1. Frenora does not give professional advice. Frenora Services are only suggestive, recommendatory in their analysis and opinion and not substantial. Frenora is not in the business of providing substantive legal, financial, accounting, healthcare, real estate or other professional services or advice of any kind. Consult the services of a competent professional when you need this type of assistance.
      2. Other Services.
        1. We may tell you about other Frenora services. You may be offered other services, features, products, applications, online communities, or promotions provided by Frenora (“Frenora Valued Services”). If you decide to use any of these Frenora Valued Services, additional terms and conditions and separate fees may apply (as detailed in clause 4 supra). You acknowledge that in accessing some Frenora Services you may upload or enter data from your account(s) such as names, addresses and phone numbers, purchases, costs, photographs and sales among others etc. to the Internet. You grant Frenora permission to use information about your business and experience to help us to provide the Frenora Services to you, including updating and maintaining your data, addressing errors or service interruptions, and enhancing the types of data and services Frenora may provide to you in the future. You grant Frenora permission to combine your business data, if any, with that of others in a way that does not identify you or any individual personally. We may use this data to improve services and to compare business practices with other business entities standards. We may use your data to create, market or promote new Frenora offerings to you and others. You also grant Frenora permission to share or publish summary results relating to research data and to distribute or license or monetise such data to third parties without any restriction or any monies payable to you as royalty or by any other means.
        2. Where You may engage us with additional services. From time to time, You may request that Frenora provide additional or amended Services not covered herein. In such event as mentioned supra in sub-clause 7.2.1 additional terms and conditions and separate fees may apply (as detailed in clause 4 supra). The parties hereto may, but are not required to, agree to a change order for Services or in the SLA over authenticated written mails.. Such change order, if executed, will specify the Services to be provided by Frenora and terms for such Services, including, but not limited to, price terms and other information.
        3. We may tell you about third party products or services. Subject to the Frenora Privacy Statement, you may be offered products or services by third parties who are not affiliated with Frenora (“Third Party Products”) or the Services may contain links to third party sites (“Third Party Sites”) and you agree that Frenora can use your contact information, including name and address, for the purpose of offering these products to you. If you decide to use any Third Party Products or access any Third Party Sites, you are responsible for reviewing the third party’s separate product terms, site terms and privacy policies. You agree that the third parties, and not Frenora, are responsible for their product’s performance and the content on their sites. Frenora is not affiliated with these Third Party Products or Third Party Sites and has no liability for them.
        4. Communications choices: Frenora may be required by law to send you communications about the Services or Third Party Products. You agree that Frenora may send these communications to you via email or by posting them on any of our sponsored sites as and when required. If you later decide that you do not want to receive future Communications electronically, please review the Privacy statement provided on the on the Services site to review your communications choices.
        5. You will track your passwords and accept updates. You are responsible for securely managing your password(s) for access to the Services. If you become aware of any unauthorized access to your Services account, theft or loss of your password, you agree to contact Frenora as soon as possible. The Services may periodically be updated with tools, utilities, improvements, third party applications, or general updates to improve and enhance the features and performance of the Services. You agree to: a. receive these updates automatically as part of the Services; b. that there could be a consideration payable towards availing an update or enhanced version or any other services offered herein. In connection with your use of the Software and as part of the payments if any being done You acknowledge that in accessing the Services or the Frenora Valued Services through the Software, your account access number(s), password(s), security question(s) and answer(s), account number(s), login information, and any other security or access information, and the actual data in your account(s) with such financial institution(s) such as bank balances, credit card charges, debits and deposits (collectively, “Account Data”), will be by means of a third party service provider vide a pass through channel and Frenora will not responsible for the same.
        6. PERMITTED DISCLOSURES AND USE OF DATA
          • You acknowledge and agree that in order to provide you with access to and use of the Software and Services, Frenora may provide your Access Information and Account Data to: (i) your employee or agent who is identified in the Registration Data as the current system administrator for the your account (the “Current Administrator”), (ii) such other employee or agent who may be designated by you as a replacement administrator for the your account by following the procedures required by Frenora to effectuate such replacement, and (iii) any other person identified as an authorized user of the Software or in any subsequent communication to Frenora (collectively, “Information Recipients”).
          • General: In connection with your use of the Software and as part of the payments being done You acknowledge that in accessing the Services through the Software, your account access number(s), password(s), security question(s) and answer(s), account number(s), login information, and any other security or access information, and the actual data in your account(s) with such financial institution(s) such as bank balances, credit card charges, debits and deposits (collectively, “Account Data”), will be by means of a third party service provider vide a pass through channel and Frenora will not responsible for the same.
        7. SOFTWARE USE, STORAGE AND ACCESS & SYSTEM REQUIREMENTS.
          1. Frenora shall have the right, in its sole discretion and with reasonable notice posted on the site and/or sent to you at the Current Administrator’s email address provided in the Registration Data, to revise, update, or otherwise modify the Services and establish or change limits concerning use of the Software and Services, temporarily or permanently, including but not limited to (i) the amount of storage space you have on the Software at any time, and (ii) the number of times/ maximum duration you may access the Software in a given period of time. Frenora reserves the right to make any such changes effective immediately to maintain the security of the system or User Access Information or to comply with any laws or regulations, and to provide you with electronic or written notice within thirty (30) days after such change. You may reject changes by discontinuing use of the Software and Services to which such changes relate. Your continued use of the Software or Services will constitute your acceptance of and agreement to such changes. Frenora may, from time to time, perform maintenance upon the Software or Services resulting in interrupted service, delays or errors in the Software or Services. Frenora will attempt to provide prior notice of scheduled maintenance but cannot guarantee that such notice will be provided.
          2. To the extent that any products or materials, are to be installed by Frenora, Frenora shall install such products or materials. Installation dates are estimates only. You shall be responsible for preparation and maintenance of the app for such installation, including, but not limited to, providing necessary hardware / software support, power back-ups, and any other costs if not covered as a part of this Agreement.
        8. The parties specifically agree to:
          • The Frenora Customer is given and account vide a user login ID and password of choice. You alone have access apart from the super-admin. The access password to the said account is exclusively maintained by the Frenora Customer (you).
          • The said user login ID will be unique to you and it is agreed the same is proprietary to you.
          • You understand that the said login ID will be active and accessible as long as there is no dues payable, and that all payments are made to the satisfaction of Frenora. In the event of you not renewing your subscription and/or there being any overdues payable, Frenora at its discretion may suspend access to the said account of yours, which may include access to the App. or the web interface. Frenora subject to clause 11 (infra) reserves its right to determine the Services to you with or without a notice and with or without citing any reasons, where the monies outstanding exceeds a one (1) month period from the date on which the monies are due and payable.
          • Towards revival of a user account login ID Frenora is entitled to reinstatement fee as intimated to You.
    8. DISCLAIMER OF WARRANTIES.
      1. YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Frenora, ITS AFFILIATES, AND ITS THIRD PARTY SERVICE OR DATA PROVIDERS, LICENSORS, DISTRIBUTORS OR SUPPLIERS (COLLECTIVELY THE, “SUPPLIERS”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. Frenora AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF SUBSCRIPTION, PURCHASE OR DELIVERY OF THE SERVICES, WHICHEVER IS SOONER.
      2. Frenora, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS. IF YOU LIVE IN THE U.S.A. THIS DISCLAIMER APPLIES TO BUT IS NOT LIMITED TO THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (“HIPAA”), THE GRAMM-LEACH-BLILEY ACT OF 1999, THE SARBANES-OXLEY ACT OF 2002, OR OTHER FEDERAL OR STATE STATUTES OR REGULATIONS. IF YOU LIVE IN BRAZIL, OR ANY TERRITORY SUBJECT TO THE LAWS OF THE EUROPEAN UNION, INDIA, CHINA, GULF COOPERATION COUNTRIES, AUSTRALASIA THIS DISCLAIMER APPLIES TO BUT IS NOT LIMITED TO RESPECTIVE INTERNET LAWS IN BRAZIL, THOSE APPLICABLE TO THE E.U. MEMBER STATES, INFORMATION TECHNOLOGY LAWS ON COMPUTER MANAGEMENT NETWORKS OF INDIA, CHINA, TELECOMMUNICATION & DATA RETENTION LAWS OF AUSTRALASIA. SIMILARLY IF YOU LIVE IN ANY OTHER REGIONS NOT MENTIONED SPECIFICALLY HEREIN YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE SERVICES IS IN ACCORDANCE WITH APPLICABLE LAW.
      3. YOU ASSUME FULL RESPONSIBILITY FOR THE USE OF THE SERVICE TO ACHIEVE YOUR INTENDED PURPOSES, FOR THE PROPER INSTALLATION AND USE OF THE SERVICE AND FOR VERIFYING THE RESULTS OBTAINED FROM USE OF THE SERVICE. Frenora AND ITS SUPPLIERS DISCLAIM ANY WARRANTY THAT THE FUNCTIONS CONTAINED IN THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE.
      4. The usage here entails analysis of various parameters. Frenora does not vouch for nor is responsible or liable by any means for the services of any third party service providers forming part of the Services offered to Customer/s. Further Frenora is not responsible or liable in the event of a failure of: a. any SMS alert from any service provider, b. failure or faulty internet service connection, c. failure of faulty battery of any of the device/s used in the process, or because device/s used being out of range.
      5. Objectionable Material: While all security measures are taken to ensure wholesome and socially acceptable content is available on the Site, notwithstanding the best efforts the Customer understands and accepts the risk that while using this Site or any Services provided here, one may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. Frenora and its affiliates shall have no liability to Customer for Content that may be deemed offensive, indecent, or objectionable to you.
      6. Representation of Images, Pictures, Coluors etc.
        Frenora makes every effort to display the products, and its colours on the Site as accurately as possible. However Frenora does not guarantee nor take responsibility for variations in pictorial representations for the products and/or colour variation due to technical reasons or otherwise.
      7. PRICES AND INVOICES.
        1. Pricing and payment terms for services offered and replacement of material supplied are available via the Frenora Customer Care ‘n’ Services through the software site or toll free number as mentioned in the site. Payments are due and must be paid in accordance with available payment options. You further consent to the electronic transmittal of the sales invoice to you. You agree that once consent is concluded across the point of sale vide the acceptance herein i.e. ‘Accept’ the same is final and that in no event for any reason shall Frenora be obliged to refund any monies in full or part thereto.
        2. Prices displayed for all the products on www.frenora.com / excludes GST/ cess/ surcharges etc. The prices of all products mentioned at the time of ordering will be charged on the date of the delivery unless otherwise specified. In case the prices are higher or lower on the date of delivery, additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
      8. Order Cancellation
        A Customer can opt to cancel order within one (1) hour for the order placed either online or by calling the customer service and receive refund of advance paid if any. This is not applicable for Express delivery orders since those are processed and shipped immediately. Frenora reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or materially breaches the terms & conditions of using the Site or where for technical reasons they are forced to cancel the order.
      9. Return & Refunds
        1. Frenora believes in Customer satisfaction on issues relating to quality or freshness of its supplies. Given that the orders are lower in size and its hard to refund for cash on delivery orders in particular, you hereby consent that the refunds be adjusted to the subsequent shopping bills. Alternately if you specifically wish to have a refund Frenora will assist in reversing the transaction availed.
        2. Products returns will be accepted when: a. the package has been altered / damaged in transit; or b. Incorrect/ wrong items were delivered against the order; or c. unacceptable delay in delivering the order. You may please raise your concern by reaching out to us at the time of delivery on the customer support contact numbers as mentioned in the Site or reach us at: support@frenora.com
    9. LIMITATION OF LIABILITY AND INDEMNITY
      1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE ENTIRE LIABILITY OF Frenora, ITS AFFILIATES AND SUPPLIERS FOR ALL MATTERS OR CLAIMS RELATING TO THIS AGREEMENT SHALL BE RESTRICTED/ LIMITED ONLY TO THE AMOUNT YOU PAID IF ANY FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM. SUBJECT TO APPLICABLE LAW, Frenora, ITS AFFILIATES AND SUPPLIERS ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, LOSS OR THEFT OF DATA, VIRUSES, MALWARE, SPYWARE, LOSS OF BUSINESS, REVENUE, PROFITS OR INVESTMENT, OR USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET Frenora SYSTEMS REQUIREMENTS OR GOOD BUSINESS PRACTICE REQUIREMENTS. THE ABOVE LIMITATIONS APPLY EVEN IF Frenora, ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF Frenora, ITS AFFILIATES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND ITS USE.
      2. No Criminal Liability: The Services provided by Frenora is a limited service and it only technically augments the safety and security mechanism, through the features provided in the App. Frenora does not have control over human and external factors and you fully agree that Frenora is not liable for any misdemeanor / act, deed or thing of any third person including but not limited to parents/ guardian or doctors, nurses, other trained / non-trained staff / attendants etc. for any mischief or criminal wrong doings and will not be liable under any circumstances. You expressly consent that Frenora or its entities, employees or stakeholders will not be subjected for any proceeding under this sub-clause. However, Frenora will extend all commercially reasonable assistance, if any such incident is brought to its notice.
      3. Indemnity: You expressly agree to fully indemnify and hold Frenora, its Affiliates and Suppliers harmless from any and all claims, liability and expenses, including reasonable attorneys’ fees and costs, arising out of your use of the Services or breach of this Agreement (collectively referred as “Claims”). Frenora reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate as requested by Frenora in the defense of any Claims.
    10. CHANGES TO THIS AGREEMENT OR THE SERVICES: We may change this Agreement from time to time, and the changes will be effective when posted on our site for the Services or when we notify you by other means. Please review the Agreement periodically on this site for changes. We reserve the right to change any of the terms of this Agreement upon reasonable notice to you. We may also change or discontinue the Services, in whole or in part, including but not limited to, the Internet based services, pricing, technical support options, and other product-related policies etc. Your continued use of the Services after Frenora posts or otherwise notifies you of any changes, indicates your agreement to the changes.
    11. TERMINATION
      1. Frenora may at its discretion immediately and without notice terminate this Agreement or suspend the Services/ related services/ Frenora Valued Services provided to you, if you fail to comply with these terms or Frenora discretion if you no longer agree to receive electronic communications (see sub clause 7.4 supra). You further agree that the Services vide this Agreement is ‘At Will’ and Frenora reserves the right to determine any of the services without any reason. Upon termination you must immediately stop using all the Services and any outstanding payments will become due and payable. Any termination of this Agreement shall not affect Frenora’s rights to any payments due to it. Frenora may terminate a free account at any time with or without a notice and/or reasons cited thereto. Other requirements regarding termination or cancellation of the Services may apply based on the specific ordering terms for any of the services provided to you. Clauses 1, 2, 5, 8 through 15 will survive and remain in effect even if the Agreement is terminated, cancelled or rescinded.
      2. Termination by User: You as a customer may terminate your use of any of the Services at any point of time with or without notice. Your rights to use the Software may be terminated by Frenora immediately and without notice if Frenora is unable to debit your / agent’s Card in accordance with this Agreement. Access to the Services/ related service / Frenora Valued Services will remain in effect until we have a reasonable opportunity to act on the notice. If you terminate any service herein availed, no monies paid will be refunded.
    12. EXPORT RESTRICTIONS. You acknowledge that this site, the Services, and the underlying software may include technical data subject to restrictions under export control laws and regulations administered by the region in which you are in. You agree that you will comply with these laws and regulations, and will not export or re-export the Services, or any part of the Services, in violation of these laws and regulations, directly or indirectly. You also agree not to provide access to any part of the Services to anyone who you have reason to know may use the Services in the development of nuclear, chemical, or biological weapons etc. detrimental to society and against Applicable Laws.
    13. GOVERNING LAW AND JURISDICTION: The laws of India governs this Agreement without regard to its conflicts of laws provisions. You agree that substantive part of the cause of action towards the Services availed and such other events concerning Privacy policy have all occurred with the jurisdiction of the courts in Chennai city. Thus the laws applicable to the city of Chennai would be more appropriately applicable here. Also to resolve any legal dispute arising from this Agreement, you and Frenora agree to the exclusive jurisdiction of courts in Chennai city, India only. Frenora does not represent that information on the site for the Services is appropriate or available for use in all countries. Frenora prohibits accessing materials from countries or states where contents are illegal. You are accessing this site on your own initiative and you are responsible for compliance with all applicable laws.
    14. LANGUAGE: Any translation of this Agreement is done for local requirements. In the event of a dispute between the English and a non-English version, the English version of this Agreement shall govern the terms and conditions therein. The parties hereby confirm that they have requested that this Agreement and all related documents be drafted in English.
    15. GENERAL
      1. This Agreement is the entire agreement between you and Frenora and replaces all prior understandings, communications and agreements, oral or written, regarding its subject matter. This Agreement may be modified only by a written amendment signed by the parties or as provided in this Agreement in clause 10 above. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. You cannot assign or transfer ownership of this Agreement to anyone (except as expressly stated herein) without the prior written approval of Frenora. However, Frenora may assign or transfer it without your consent to: (a) an Affiliate, (b) another company through a sale of assets by Frenora or (c) a successor by merger. Any assignment in violation of this clause shall be void. If you want to request a transfer of this Agreement or if your company is acquired by or merged into another company, contact Frenora via an email to: support@frenora.com
      2. Transfer of Agreement. The agreement can be transferred to another person or entity only with prior consent of Frenora. Such transfer may be effective at the discretion of Frenora and you agree to a further consideration and/or fee if any to effect such transfer.
      3. Non-Disclosure, Non-Compete, Non-Soliciation. You agree not to indulge in any act, deed or thing that could be a willful disclosure of confidential and/or proprietary information or compete with the business of the Frenora. You further agree not to solicit any staff or personnel of Frenora whom you may interact with in providing Services to you.
      4. Severability: If a court holds any provision of this agreement to be illegal, invalid or unenforceable, the rest of the document will remain in effect and this agreement will be amended to give effect to the eliminated provision to the maximum extent possible.
      5. Waiver: A waiver of any breach of this agreement is not a waiver of any other breach. Any waiver must be in writing and signed by an authorized representative of the waiving party.
      6. Entire agreement: This agreement, rights entrusted, any future service level agreements (SLAs), and the pricing and payment terms available via the Services herein constitute the entire agreement concerning the subject matter and supersede any prior or contemporaneous communications. Any amendment to this agreement is valid only if the same is expressly recorded by the parties in writing.
      7. Survival: Provisions regarding fees, Services, restrictions on use, transfer of licenses, export restrictions, defense of infringement and misappropriation claims, limitations of liability, confidentiality, compliance verification, obligations on termination and the provisions in this Section entitled “Miscellaneous” will survive termination of this agreement.
      8. Basis of Bargain: The Limited Warranty and Disclaimer, Exclusive Remedies and Limited Liability set forth above are fundamental elements of the basis of the agreement between Frenora and the Customer i.e. you. Without such limitations Frenora would not be able to provide the Software on an economic basis. Such Limited Warranty and Disclaimer, Exclusive Remedies and Limited Liability inure to the benefit of Frenora’s licensors.
      9. Waiver of right to void online purchases: To the maximum extent permitted by applicable law, Customer waives its rights to void purchases under this agreement pursuant to any law governing distance selling or electronic or online agreements, as well as any right or obligation regarding prior information, subsequent confirmation, rights of withdrawal, or cooling-off periods.
      10. Force Majeure: Frenora will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations or Services herein due to earthquake, flood, fire, storm, natural disaster, pandemic, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott, lockdown or events that are reasonably beyond its control.